1. About Chair Concierge
These terms cover the Chair Concierge website and trial requests, operated by Artifact / Sharwin Rahul Harkal, India. The salon management product is governed by its own terms. You must be authorised to act for the business when requesting setup or connecting a business account.
2. Preview and service activation
The conversations on this website are simulated examples with sample pricing, not a working connection to your business. A trial request is an inquiry, not immediate activation or a guarantee of acceptance. We confirm availability, scope and setup with you before going live.
The intended assistant answers approved business questions, helps qualify inquiries and shares your existing booking link. Sending or clicking a link is not confirmation of an appointment. The business or booking provider confirms availability and bookings.
3. Trial and pricing
The advertised introductory offer is seven days free from the agreed go-live date, with personal setup included and no credit card required for the trial. After the trial, the advertised price is US$99 per month if you choose to continue.
Submitting the request does not authorise a charge. Before paid service starts, we will confirm billing, any applicable taxes, usage limits, cancellation and refund terms with you. No paid subscription starts without your agreement.
4. Business responsibilities
You are responsible for accurate service descriptions, prices, policies and booking links, and for approving the assistant’s information before launch. Tell us when those details change. You must have authority to connect the Instagram account and provide the notices, permissions and lawful basis required for customer communications.
Use the service only for lawful, authorised communications. Do not use it for unsolicited spam, impersonation, unlawful discrimination or prohibited content. Instagram access and messaging remain subject to Meta’s permissions, policies and availability.
5. AI assistance and staff support
AI replies can contain errors. You remain responsible for staff oversight and customer service. During a supported trial, the founder may review conversations to identify issues and improve replies. The agreed handoff process and staff responsibilities will be confirmed before activation.
The assistant is not a clinician and must not be relied on for diagnosis, treatment eligibility, medical advice or emergency response. Clinical questions require qualified staff. Do not use this service to store patient records or send sensitive medical information.
6. Availability and results
We do not guarantee a particular response time, number of inquiries, consultations, bookings or revenue. Availability depends on third-party services as well as Chair. Platform restrictions, outages or setup requirements can delay or prevent service. Any additional service commitments must be agreed in writing.
7. Your information and our materials
You retain your rights in the business content you provide. You allow us to use that content as needed to carry out the setup and services you request. Chair’s software, branding and website materials belong to Artifact or its licensors.
Our Privacy Policy explains information handling. You can request deletion using the Data Deletion page. A deletion request is separate from cancelling an appointment held by your booking provider.
8. Ending use and resolving issues
You can withdraw a trial request or ask to stop a trial by emailing hi@chairapp.co. We may pause access where necessary to address misuse, security risks or provider restrictions. Paid cancellation arrangements will be confirmed before you subscribe.
Contact us first if something goes wrong so we can try to resolve it. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Any additional contract terms for live or paid service will be provided before you agree to them.
9. Changes and contact
We will update the date above when these terms change. Material changes for an active service will be communicated separately; changes do not retrospectively authorise charges.
Contact: Artifact / Sharwin Rahul Harkal, India — hi@chairapp.co. Privacy requests: privacy@chairapp.co.