1. Send a deletion request
Email privacy@chairapp.co with the subject “Chair Concierge — data deletion”. For a trial request, use the email address you submitted and include your business Instagram handle and the information you want removed.
For a connected business account, include the business name and account handle. If you are a customer of that business, include its handle, your own handle and an approximate conversation date so we can locate the relevant data. We will never ask for your password, access token or one-time code. Do not include these in a deletion request.
We may ask for the minimum additional information needed to verify your identity or authority and explain a secure way to provide it. Do not send identity documents or medical details in your initial email.
2. Verification and scope
We verify the requester’s identity and authority before deleting information. For customer conversations controlled by a business, we may need to coordinate with that business. A customer request does not authorise deletion of the entire business account.
A request can cover trial submissions, support correspondence and, where a live service has been connected, Chair-held messages, contact and account identifiers, incoming event records, conversation memory, lead context, handoff records, communication preferences and delivery records. We will identify associated copies held by providers processing information on our behalf and explain which records were found and what action can be taken.
Expiry of temporary assistant memory is not deletion of stored messages. Where a minimal suppression record is needed to honour a request not to be contacted again, we will explain that retention and its purpose.
3. Disconnecting is different from deletion
For an active integration, you can revoke its access through the relevant Meta account settings or ask us to help disconnect it. Revoking access does not itself erase previously stored information; request deletion separately.
Chair cannot remove messages from another person’s Instagram inbox, erase Meta’s independently held records, or delete appointments in an external booking system. Contact the business or relevant provider for those records. We will coordinate deletion with providers processing information on our behalf where applicable.
4. Timing and retained records
We aim to acknowledge requests within 72 hours and complete verified requests within 30 days, subject to applicable legal deadlines. If we need verification or an extension permitted by law, we will explain why and provide an update.
Some records may need to remain to meet legal obligations, address security incidents or resolve disputes. Restricted backup copies may remain until they expire under the applicable backup schedule. We will explain relevant exceptions rather than treating disconnection as proof that all copies were erased.
5. Confirmation and contact
We will reply when the request has been completed, or explain any information retained and the reason. For a status update, reply to your original request email.
Privacy contact: Artifact / Sharwin Rahul Harkal, India — privacy@chairapp.co.